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The role of SOP’s in intra and inter organisational knowledge transfer in the hospitality industry along the Wild Atlantic Way
 

Researcher: Grainne Breslin
Supervisor: Dr Conor McTiernan and Dr C O’hAnnrachain

Modern hospitality organisations aspire to being knowledge-generating, knowledge-integrating and knowledge-protecting entities. This requires the creation, diffusion, storage and application of either existing or new knowledge. Knowledge management improves the ‘wisdom’ of the organisation, facilitates decision making and enhances innovation and performance. This research explores how explicit and tacit knowledge can be transferred through standard operating procedures (SOP’s). This research explores the dyadic relationship between the codification of knowledge and utilisation of an appropriate taxonomy of knowledge transfer and the implications for SOP’s in the Irish hospitality industry

Funded by: ATU Donegal’s President’s Bursary